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We care... and it shows!

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No other company enjoys the outstanding reputation that we do… and, our HUGE customer base proves it!  The helpful and caring Customer Service department and its strong focus on Customer Satisfaction are just some of the reasons why Independent Living USA™ is endorsed by organizations, companies and customers.  We are proud of the wonderful letters we receive from our valued customers. We are equally proud to have an admirable list of Health Care Professionals and Facilities that use some of the Walk In Bathtubs we feature on this website.  Click Here to view the list of Health Care Professionals and Facilities.  Additionally, below are just a few excerpts, exactly as they were written, from our Walk In Bathtub residential customers who took the time to thank us with their kind words.  The actual letters are on file in our corporate offices.


 

As my husband and I are getting up in yrs – he’s 79 and I’m 76 – we have farmed all our life here in Iowa.  He has had “both” knees replaced and also a stroke that still enables him to drive his truck.  Our shower is in our basement and a very small tub up here.  He used to come in and go downstairs – shower & change clothes – those days are gone.

 

He heard of these walk-in bathtubs and he wanted one.  He had someone come & talk to us, but they were so high we gave up!  Our daughter-in-law saw “your” ad on the computer – I called your number and found your tubs were at a much better price!

 

We have it installed and are really enjoying it – my husband can just let the jets on his feet & legs if he wants.  It is such a relaxing bath and don’t have to worry about falling!  We would recommend Independent Living to anyone!”

 

Stan and Bev Lown

South English, Iowa

 

The cost was very competitive, but the customer service from the top to the bottom and even the person responsible for shipping was very, very thorough and left no doubt on when it was shipped, etc.  Keep up the good work – we will sing your praises.”

 

Paul McDaniel, President – Tri-Vest Construction

Atlanta, Georgia

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 Features I like best:

  1. Being able to walk into tub without fear of falling.
  2. Hydrotherapy Spa system which lets me treat the leg problems I have because of poor circulation.
  3. I looked at many walkin bathtubs as to price and quality and yours was the best deal, also recommended by AARP and BBB.”

 Richard Paull

Glendale, Arizona

 

Thank you for the Supreme Walk-in bathtub.  First, I am impressed and appreciative of the ease with which your customer service representative and the office turned an inquiry about the tub turned into a sale and prompt delivery of the unit.  A day or two later I received the complete operational manual and pages of installation instructions.

 

The greatest benefit the walk-in tub had was its great adaptability to fit my unique situation and desires to assist my handicapped wife (a sever stroke in 2001) with her bathing needs.  Thank the designers who make adaptability such a great part of the tub. 

 

My wife who remains semi-paralyzed on the left side can now easily enter the tub.  The faucets and shower are within easy reach, and the 18 inch high seat allows her to stand to exit the tub after her bath.  Wonderful adaptability!!  You have my permission to use any of the material or pictures as you wish.  Thank you again, and please know I would buy the unit all over again.”

 

Franklin Sellers

Marco Island, Florida

 

The best thing we like about the tub is Rita can take a bath now instead of showering all of the time.  Rita has 2 knee replacements and can not get into our bathtub.  She can soak and relax now.  Great Tub!”

 

James and Rita Stevens

Napa, California

 

I would just like to take a moment to thank you for the wonderful walk-in bathtub.  It is a great product and an outstanding company.  I must compliment your office staff for their efficient work and great communication through the purchasing process.  It is great to offer a bathtub, which ensures the safety of my elderly customers.  I will not hesitate to recommend you to any other customers.  It was a pleasure doing business with you!”

 

Robert B. Adams

President Adams Construction

Taunton, Massachusetts

 

My son, Kevin, sustained a severe head injury in high school at the age of 14.  He is now 44.  For thirty years he has been an uncontrolled epileptic.  Until one year ago Kevin was able to walk, but frequently had seizures in the shower which resulted in more injuries.  In September of 2005 Kevin had another serious head injury.  His current disabilities prevent him from standing in a shower or sitting in a tub.  Without the Walk-In Bathtub he would be enduring a lifetime of sponge bathing.  The Walk-In Bathtub is used more than one per day since Kevin’s disabilities include incontinence.  Kevin says, “The Walk-In Bathtub is wonderful” and he loves the bubbles.  I only wish we would have had the Walk-In Bathtub years ago.  It would have prevented many cuts, bruises, and hospital calls.  Kevin and I thank you very much.”

 

Charlotte Wisor

Stoystown, Pennsylvania

 

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Getting into & out of a regular bathtub was too difficult for me because I am afflicted with Parkinson’s disease.  My new walk in bathtub has brought me so much joy & comfort knowing I can once again enjoy a bath.  My feet need soaking also & this new tub saves me.  My feet now get the soaking I need while enjoying the jet action in this marvelous tub.”

 

Bonnie Rausch

San Clemente, California

 

What’s not to like when you have comfort and relaxation.  Even the beauty of its style.  I also like the steam vents when they turn on.  My grandchildren love it also.  P/S the installers did a great job.”

Margaret Brooks

The Villages, Florida

 

I like the Walk-In Bathtub.  I like the convenience of being able to sit and enjoy the air-jets.  Being able to enjoy a bath or shower.  The step into the bathtub.  It’s just a great, terrific unit.  There isn’t enough adjectives to describe it.  I thank you for building such a beautiful unit. 

P.S Darlene loves the unit very much.”

 

Joseph A Caliendo and Darlene Kleckner

Tonica, Illinois

 

It was small enough to fit in the existing shower without damaging it.  It has relived the pain in mothers back a lot.  It cleans itself.  Very easy to install and use.  Mother is safe.  She can’t fall.  Mother can be independent.  Thank you very much, we love our new tub.”

 

Leona Saunders

Lafayette, Indiana

 

My name is Mary Walton and purchasing my walk-in tub from your company was one of the best investments I have ever made.  I have Rheumatoid Arthritis and over the past few years I have replaced both knees.  Due to R/A the knees are still very weak and the only way I could take baths was with the help of my husband helping me up and down.  Not only was I concerned about him possibly injuring his back but at times had to wait until he was available to help me.

 

We recently remodeled our bedroom and bath making it handicapped for me.  The first thing I though about was pricing a walk-in tub rather than a handicapped shower.  I really enjoy my baths and the decision was made to go with the tub, but with your product I can still shower if I want and not just the regular way, but I can choose three different shower positions.

 

My first independent bath was so much fun!  I just walked in, closed the door, sat down and started filling my tub.  The feeling of being able to bathe by myself for the first time in so many years was hard to describe.  Now, I can bathe whenever I want rather then having to wait.  This alone would be enough but the extra features my tub have are so much fun!  Just adjust the jets and lay back to total relaxation.  I highly recommend your product to anyone who has a medical problem and concerns about bathing in a regular tub.  It’s a great bath for anyone and so much easier to clean than a bath tub or Jacuzzi.  When you add all the features together, I believe price-wise, this is the way to go.  I would also like to thank your helpful and courteous staff.  When I first called to find out more information about your tub I talked to one of your customer service representatives.  This lady knows your product.  No matter what I ask her, she can answer without hesitation.  She also assured me if there was anything she couldn’t tell me she would find out and get right back to me.  Talking to someone like her really made me feel more at ease about making this purchase.  I knew I would be very satisfied and I wasn’t disappointed.

 

It has been such a pleasure dealing with your company and I look forward to many years of enjoying my walk-in tub.  Thank you for making such a fine product.”

 

Mary Walton

Amherst, Virginia

 

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 I bought the “Walk-In” Bathtub for my 92 year old mother.  Best features and enjoyable factors include:

Confidence – less risk of harmful fall.

Convenience – easy access in & out.

Comfort – Soothing to back.

Cleanliness – improved hygiene and dignity.

A wonderful idea, made Real.  Mom can’t wait for her next bath.”

 

William E. Becker

Cumberland, Maryland

 

We love our Walk-In Bathtub!  You don’t have to be a senior to appreciate the benefits.  My wife especially likes to use it after spending an afternoon tending to her garden.  The hydro-therapy action is awesome.”

 

Bill McGinniss

Dorr, Michigan

 

As a legally blind person – I love my walk in bathtub.  I luxuriate and relax.  I hate getting out of my walk in bathtub.  I could spend hours in the tub.  The entire condo knows all about my walk in tub.  I’m safe – I’m happy.”

 

Anita Bossey

Cocoa Beach, Florida

 

Before we had our Walk-In-Bathtub, I had to be carried in and out of the shower, it was very embarrassing.  Now to be able to walk in and out is a real joy.  To turn on the whirlpool any time is refreshing, invigoration and helpful.  My husband and I couldn’t be more pleased!!!”

 

 Dorothy Kloss

Wildwood, Florida

 

We absolutely love our walk-in tub.  Being able to walk-in and sit down are the greatest features, especially when you are a senior citizen.  The Hydrotherapy Jets are the best way to relieve stress.  Best investment we ever made.”

 

Jim Liston

Cocoa, Florida

 

Handy, comfortable, convenient, luxurious, pleasant, helpful are just a few words that describe my walk–in bathtub.

The temperature regulator, ease of filling, emptying & cleaning make it a real winner.  I love the spa.  Getting in & out is easy.”

 

Frances L. Brown - Customer

G&G Construction

Waynesboro, Tennessee

 

We have had our ‘Walk in tub’ for 3 weeks and are very happy with the ability to have my wife receive a suitable bathe.  My wife is non-mobile and this has been a God send for us.  I am able to assist her in and out with little or no help.  She enjoys the ability to “sit back” and relax, giving her the needed security and no more fear of falling from a chair or slipping in the tub.

 

I recommend this type of tub for any disabled or non-mobile spouse or parent for health and safe use.”

 

Frank and Peg Molloy

St. Cloud, Florida

 

My wife has degenerative Disk problems, Osteoporosis, and Arthritis in her lower back.  Arthritis has attacked her joints throughout her body.  Her hands and feet are twisted and she is in constant pain.  She takes medications daily to help her get through the day.  We recently purchased one of your walk-in tubs and she says to me each time she uses it, “Thank you Bill for buying this tub for me, you just don’t know how much it helps me with the pain I have to live with!”  Thank you folks for a great product.”

 

William and Elizabeth Branch

Sequim, Washington

   

 There are many things I like about my Walk-In-Bathtub –

  1. letter-write1.gifI feel safe in it –
    1. Because it is easy to step into (no climbing over edge of a tub.)
    2. It has a comfortable seat – so I can see all around me all the time.
    3. The depth of water is adequate for soaking my feet and legs.
    4. Having the seat is comfortable for hair shampooing and with shower to rinse thoroughly.  No bending over.
  2. I had looked forward to the purchase when I saw it advertised with Ed McMahon but no literature came forth from that inquiry.  When I saw the tub advertised by Independent Living and called about it, I had good rapport.
  3. The installation went smoothly from expert care in delivery and unpacking to taking out Bathtub – and putting in Walk-In-Bathtub – which included plumbing, electrical care and finishing all around the area with tile.
  4. I would say the installation went about as smoothly as anything of that nature could have!  It looks good!  No worry to clean!

Many of my friends and relatives know I had planned on the purchase – So – I think I’ll have my picture taken in it – for the Christmas Cards!!  Only my head and shoulders would show but it would be neat!

 

Several neighbors have been in to see it and they like it.  I believer any adult could enjoy this product – which would give the comfort of a tub, shower and bidet – and therapy from the jets.”

 

Eleanor Gilroy

Melbourne, Florida

 

What a blessing my Walk-In Bathtub is!  It’s like having my very own personal spa.  The Walk-In Bathtub with its jets eases my back pain and feels wonderful on my arthritic knee.  My phone contact with Alan Aaron was pleasant – no phone menu to go through or e-mail only contact.  The installer, Carlos Pena, provided a timely, excellent service.  I highly recommend your company and its Walk-In Bathtub.”

 

Agnes Hunt

Westchester, New York

 

Your web site was very informative, your sales person was even more helpful. She was able to answer all of our questions.

 

When I first began to research this type of a tub I was amazed with what little information was available on other sites.  In talking with your competitors I was further amazed at how little information they wanted to impart.  I was able to compare your tub’s information with an actual competitor tub and there are just so many additional items provided on yours that it was really an easy choice.  The price was also a lot lower.  My husband had an accident three years ago and he is unable to get into our standard whirlpool tub.  I knew that the hydrotherapy will help his circulation… and he will be thrilled with the prospect of being in a bath again.”

 

John and Marianne Leech

Loudon, Tennessee

 

I am 79 years old.  My husband is 83 years old.  He had a stroke in 1990.  Had triple By Pass Surgery in 1991.  Lost his speech in the stroke.  Was getting a lot of it back until 2003.  He fell, hit his head and had a Sub Dural Hematoma.  Had Brain Surgery in July 2003.  Was in the hospital 82 days.  Is not steady on his feet.  I couldn’t take the chance of his falling again.  Your bathtub is really a blessing.  I know he’s safe in the tub.

 

Also, I love the Hydrojets.  I’m arthritic, and they sure help.  I was very satisfied with everything, the delivery, the installation.  Thank you so very much.  You have wonderful people handling any call.”

 

Mrs. Josephine Martino

Homer Glen, Illinois

 

I found Independent Living USA to be helpful and dependable in every way from ordering to delivery of my Walk-In Bathtub.  The best feature of my Walk-In Bathtub, to me, is the safety from slipping or falling.  I especially like the pre-set water temperature, so that the water is never cold to me.  The use of the jets is great fun so I have my own spa.”

 

Victoria Dowling

Lillywaup, Washington

 

Thank you for your helpfulness in getting the Walk-In Bathtub delivered to us and for sending the Warranty Registration form and the packet of instructions for use and care.

 

The unit arrived in good shape and the trucker was kind enough to place it inside our garage.  The talk was done right.  We have used it several times and all is well.  So again thank you.”

 

Franklin H. Sellers

Marco Island, Florida

I have been dealing with a degenerative hip for the last several years.  Taking a bath anymore was out of the question.  I was terrified that I would fall.  Sponge baths just did not allow me to feel clean.  I really never liked showers, taking a bath again was in my dreams.  Then I saw your ad in an issue of AARP magazine.

I am writing to let you know how thrilled I am with my new Walk-In Bathtub.  I called six different companies that offered this product.  I also wasted many hours online checking products and prices.

 

You were personable.  You answered all my many questions about sizes, features, prices, and installation.  You sent my tub out to me quickly.  You called with each step of the order being placed and delivered.

 

Taking a bath is now a joy.  My Walk-In Bathtub is beautiful and fits well with my décor.  I open the door and walk in safely and securely.  I sit down on my built-in seat, close the door and turn on the water.  I use the hand held to wash my hair and then I relax with aromatherapy bubble bath products and turn on the whirlpool jets.  I feel like a new person!  My muscles and joints are soothed by the heat of the water and the jets.  When I am finished and ready to get out, I drain out the water, open the door and walk out without fear of falling.

 

My Walk-In Bathtub is one of the greatest gifts I have given to myself.  I have learned that taking care of yourself is not selfish, but self love.  I want to thank you for all you did to make this dream a reality for me.”

 

 Robin Feldman

Westlake Village, California

“I am extremely pleased with my Walk In Bathtub.  After many years with Rheumatoid Arthritis I can finally enjoy a bath again.  Even showering was a problem.  Now I can enter and exit the tub with ease, and all parts are easy to operate – the door lock, faucet handles, jet button.  A long hot soak, with jets working, is a great delight and helps ease the pain.  But I also like that when in a hurry, I can safely take a quick shower, sitting down.  Best of all, I do all this on my own again.”

Sandra J. McCarthy
Jensen Beach,
Florida

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“Spent the weekend installing the tub for my mom, got a call from her last night after her first bath, she absolutely LOVES IT!

 

It’s been awhile since I’ve heard her that happy about anything.  It’s amazing how something as simple as taking a bath can change someone’s life.

 

Anyway, thanks again for the ease in ordering and delivery, and for a great product!”

 

Mike Van Doren

San Diego, California

“The best decision I have ever made was to get an Independent Living Walk-In Tub.  I just had to write and let you know my hydrotherapy tub is now installed and I’m thrilled to death with it!  I haven’t been able to take a tub bath in 10 years due to disabilities.  Then, after an accident in the shower, I decided there had to be a better way.  I saw an ad for a walk-in tub so checked them out on the web.  I must say I was a little anxious about ordering it.  It was, by far the best investment I ever made.

Not only is it very easy for me to now have a tub bath, but it has helped the circulation in my legs too!  I absolutely LOVE it.  I just can't say enough about it. It's very attractive and everything is within my reach when I'm in it - faucet, shower head and drain.  Thank you again for everything.  It was a very pleasant experience dealing with your company.”

 
Kathy Zehren

Cedarburg, Wisconsin

 

I really enjoy my Walk-in-Bathtub since I am an elderly person with difficulty stepping in and out of the bathtub and was limited to taking showers.  It was so nice to step into my Walk-in Bathtub, ad